In this online database of healthcare facilities, there five different types of facilities listed.
HEI 2020 Participants
These are the 765 healthcare facilities that actively participated in the Healthcare Equality Index survey. All survey participants receive a score between 5 to 100 as determined by which HEI criteria they meet and how many LGBTQ policies and practices they have in place. Their scorecards will show their overall score as well as how they scored in each criteria section of the survey. See below for our HEI 2020 survey methodology.
Healthcare facilities receiving this designation earned a score of 100 points on the HEI 2020 survey. As an “LGBTQ Healthcare Equality Leader,” these facilities have received full credit in all of the HEI criteria and demonstrate that they offer transgender-inclusive healthcare benefits to their employees.
Healthcare facilities receiving this designation earned a score between 80 to 95 points. As an “LGBTQ Healthcare Equality Top Performer,” these facilities are going beyond the basics when it comes to adopting policies and practices in LGBTQ care.
Healthcare facilities with a score below 80 are facilities that actively worked with the HRC Foundation to complete and submit a survey for the HEI 2020.
Over 1000 other hospitals are listed in the database because they were either researched or previously participated in the HEI survey. These hospitals do not receive a score and their scorecard will only include information about whether or not they have the foundational policies found in Criteria Section 1 in place. These facilities will show a gray box with an “N/A” instead of the yellow box with an active score--be sure to click into their listing to review their Foundational policies.
Healthcare facilities that previously participated in the HEI survey, but did not submit a survey for the HEI 2020. These facilities will only show whether they have an LGBTQ-inclusive Patient Non-Discrimination Policy, an Equal Visitation Policy and an LGBTQ-inclusive Employment Non-Discrimination Policy.
Healthcare facilities that we proactively researched for LGBTQ inclusion in foundational policies (i.e. an LGBTQ-inclusive Patient Non-Discrimination Policy, an Equal Visitation Policy and an LGBTQ-inclusive Employment Non-Discrimination Policy). See below for our research methodology.
The HEI 2020 Report assessed 765 healthcare facilities that actively participated in the Healthcare Equality Index survey. Throughout the open survey period, HRC Foundation Health & Aging Program staff provided additional assistance and advice to help facility representatives complete the survey. Once submitted, HRC Foundation staff reviewed and verified documentation for appropriate language and consistency with required criteria. If any criteria were not met, the HRC Foundation provided healthcare facilities the opportunity to update the deficiencies and submit the required additional information necessary to meet the criteria.
Hospitals researched were selected based on a variety of criteria related to size and location: including but not limited to the 100 largest hospitals in the U.S.; the largest hospitals in each of the 50 states, District of Columbia and Puerto Rico; and the largest hospitals within a 25-mile radius of the 50 largest metropolitan areas with significant LGBTQ populations.
We exhaustively searched these facilities’ public websites for inclusive policies, using search terms such as “non-discrimination,” “visitation,” “EEO,” “bill of rights,” “sexual orientation” and “gender identity.” HRC Foundation staff searched these facilities’ websites much like an internet-savvy potential patient, visitor or applicant would to learn whether a hospital had: an LGBTQ-inclusive patient non-discrimination policy, an equal visitation policy, an LGBTQ-inclusive employment non-discrimination policy.
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