Resources for Healthcare Facilities

The HEI Resource Guide is a comprehensive instructional and reference accompaniment to the Healthcare Equality Index (HEI) Survey. The HEI Resource Guide covers all of the sections of the HEI survey in great detail, providing explanations of why these policies and practices we ask about are important, example policies, links to outside resources, and more. The resources provided here are certainly not the only ones available to help guide your organization in LGBTQ patient-centered care; however, we hope they can help you get started on implementing best practices in equitable and inclusive care for LGBTQ patients. The HEI Resource Guide is also designed to help facilities better understand what is required to receive credit for each question as part of the HEI scoring criteria.

We hope you find the HEI Resource Guide helpful in taking steps to ensure equitable and inclusive treatment for LGBTQ patients, families and employees at your facility. If you have any further questions about the HEI, please do not hesitate to contact our team at

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View Resources for:

Criteria 1: Non-Discrimination & Staff Training

Criteria 2: Patient Services & Support

Criteria 3: Employee Benefits & Policies

Criteria 4: Patient & Community Engagement

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