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Staff Training Resources

To meet the first component of this requirement, healthcare organizations must have key facility employees receive expert training in LGBTQ patient-centered care. Training programs should offer all incoming and current staff the information and skills they need to provide culturally competent care and services to their LGBTQ patients.

Training requirements vary by facility and are determined by whether or not the facility has previously met the HEI Executive Briefing Training Requirement, which is typically met during the first year of HEI participation.  Facilities that have previously met the HEI Executive Briefing Training Requirement, need to meet the HEI On-Going LGBTQ Education Requirement.  A facility can learn which training requirement it needs to meet by logging into the HEI survey and reviewing the training section.

Have you provided, or are you planning to provide, your organization’s employees with training in LGBTQ patient centered care in order to meet the HEI training requirement?

Below are a variety of resources to help you meet the HEI training requirement:

Is your healthcare facility prepared to meet the Executive Briefing Training requirement, which is typically met during the first year of HEI participation?

For a healthcare facility to meet the Executive Briefing Training Requirement, at least one senior manager in each of the following work areas must complete the online, three-part training series entitled “LGBTQ Patient-Centered Care: An Executive Briefing” by the HEI survey deadline:

  • Organization leadership (e.g., CEO, COO, medical director, vice president, counsel, or similar “C-suite” leader)
  • Nursing management
  • Patient relations/services management
  • Admitting/registration management
  • Human resources management 

The senior managers that attend this training must be the highest ranking staff member from each of these work areas for the specific facility. Senior managers are typically at the level of Director or higher. 

“LGBTQ Patient-Centered Care: An Executive Briefing” training is an engaging and interactive self paced eLearning series consisting of 3 approximately half-hour courses. The series serves as an introduction to lesbian, gay, bisexual, transgender, queer and questioning (LGBTQ) identities and addresses diversity as a health issue, discrimination—specifically in healthcare, social issues, and strategies for delivering accessible and affirming healthcare. In addition, this series discusses policy and accreditation changes related to serving LGBTQ patients and identifies ways to assist healthcare facilities in creating inclusive environments for LGBTQ patients. 

In full, this series takes 1 hour and 40 minutes to complete and offers 1.75 CME credit hours. You must complete all 3 courses in the “LGBTQ Patient-Centered Care: An Executive Briefing” activity to receive CME credit. LGBTQ Patient-Centered Care: An Executive Briefing is offered by the HRC Foundation through The CAL. No other training can be substituted to meet the Executive Briefing Training Requirement.

In addition to the requirement listed above, facilities that have not previously meet the HEI training requirement are encouraged to have other staff take part in any of the free trainings available for HEI credit.

Is your healthcare facility prepared to meet the HEI On-Going LGBTQ Training requirement, which is typically met for returning facilities?

Facilities that have previously met the HEI Training Requirement must have members of their staff participate in on-going expert training in LGBTQ Patient-Centered care. To meet this training requirement, a facility’s staff must complete a minimum of 25 hours of LGBTQ patient-centered training approved for HEI credit.

Ideally, at least 25 different staff members will participate in a training of an hour or longer. However, we use the 25 hour figure rather than 25 people to allow for some flexibility since the length of trainings may vary and to account for the fact that some people will want to take more than one training.

We encourage staff members that are new to the topic to take one of the following general introductory trainings on LGBTQ patient centered care:

HRC's The Center for Affiliated Learning (The CAL):

  • An Introduction to Your LGBTQ Patients
  • Expanding LGBTQ Cultural Competency
  • LGBTQ Patient-Centered Care: An Executive Briefing

View Training Information

The National LGBT Health Education Center:

  • Meeting the Health Care Needs of Lesbian, Gay, Bisexual, and Transgender People: The End to LGBT Invisibility
  • Creating an Inclusive Environment for LGBT Patients and Staff at your Health Center
  • Calidad de cuidado para lesbianas, gays, bisexuales, transgéneros y transexuales: Eliminando la invisibilidad y las disparidades en salud.

View Training Information

Veterans Health Administration:

  • Do Ask, Do Tell:  A Practical, Patient-Centered Approach to Working with Lesbian, Gay and Bisexual Veterans

View Training Information

External Trainings:
In addition to the trainings offered by our learning partners, facilities may also receive credit for LGBTQ trainings offered by the facility or healthcare system or other LGBTQ trainings that offer CME/CEU credit. 

View Training Information to learn more about the Requirements and Guidelines for HEI Approval of External Trainings in LGBTQ Patient Centered Care.

Regardless of which training requirement a facility needs to meet, the second component of the HEI Training criteria is that a facility make all of its patient serving staff aware of the free trainings available through the National LGBT Health Education Center AND The CAL.

Have you made your patient serving staff aware of the free HEI training options available through the National LGBT Health Education Center AND The CAL?

Promoting the availability of training options increases the ease with which facilities can meet the LGBTQ patient-centered training requirement and also increases the cultural competency and visibility of the LGBTQ-inclusion at your facility. 

The HEI asks organizations to promote the availability of the free HEI training opportunities to all of their patient care services staff in at least one of the following ways:

  • Sent out in an email blast
  • Information posted on facility intranet
  • Information included in training updates/newsletter
  • Information posted on flyers or electronic displays in places where employees will see them

Although the HEI only requires one form of communication about these training opportunities, we have found that the organizations that have the most success in easily meeting their training requirement are the ones that communicate these opportunities in multiple different ways and multiple times.

See our page of resources to help you promote the trainings, including sample text and pre-designed posters.

Examples:

Sent out in an email blast:

Information posted on facility intranet:

Information included in training updates/newsletter:

  • Kaleida Health
    Their monthly newsletter highlighted the free LGBTQ training options available to its employees in its September issue.

  • Rex Healthcare
    Highlights the training in their monthly email newsletter.

Information posted on flyers or electronic displays in places where employees will see them: