Staff Training Overview

Why have training in LGBTQ patient-centered care?

As all healthcare organizations know, employee training is critical for policies to be lived out fully and consistently. Organizations have found training particularly important for ensuring LGBTQ patient-centered care. Training employees in LGBTQ concerns not only ensures that LGBTQ patients receive equitable and culturally competent care. It also helps to improve the general hospital climate towards all LGBTQ people, specifically LGBTQ employees.

The Joint Commission Recommendations 

The Joint Commission’s LGBT Field Guide explicitly notes that a hospital can only provide welcoming and competent care through a workforce that is prepared to do so. The Field Guide urges healthcare facilities to provide its employees with training in LGBT patient-centered care, stating that “hospitals should offer employees high-quality training that equips them with the tools to provide equitable, knowledgeable, and welcoming care for LGBT patients and their families.” The Field Guide further provides a list of suggested LGBT topics to cover in trainings, varying methods to train employees, and other key recommendations in training employees in LGBT patient-centered care.

To receive credit in the HEI:

  • Training in LGBTQ Patient-Centered Care is completed
    • For first year facilities, senior executives must complete the “LGBTQ Patient-Centered Care: An Executive Briefing” course training provided by the The Center for Affiliated Learning (The CAL)
    • OR
    • Returning facilities must complete at least 25 hours of staff training in LGBTQ-related topics, either clinical or broader training.
  • HEI Training in LGBTQ Patient-Centered Care is promoted to staff
    • Facilities must make training options available through the HEI known to all patient facing staff throughout their facility.

View Staff Training Resources

Executive Briefing Training Requirement

For a healthcare organization to meet the Executive Briefing Training Requirement, typically during their first year of HEI participation, at least one senior manager in each of the following work areas must complete the training:

  • Organization leadership ( e.g., CEO, COO, medical director, vice president, counsel, or similar “C-suite” leader)
  • Nursing management
  • Patient relations/services management
  • Admitting/registration management
  • Human resources management 

The senior managers that attend this training must be the highest ranking staff member from each of these work areas for the specific facility. Senior managers are typically at the level of Director or higher. 

No outside training can be substituted for the Executive Briefing Training.

“LGBTQ Patient-Centered Care: An Executive Briefing” training is an engaging and interactive self paced eLearning series consisting of 3 half-hour courses. The series serves as an introduction to lesbian, gay, bisexual, transgender, queer and questioning (LGBTQ) identities and addresses diversity as a health issue, discrimination—specifically in healthcare, social issues, and strategies for delivering accessible and affirming healthcare. In addition, this series discusses policy and accreditation changes related to serving LGBTQ patients and identifies ways to assist healthcare facilities in creating inclusive environments for LGBTQ patients. 

In full, this series takes 1 hour and 40 minutes to complete and is recommended for all staff and is particularly targeted to healthcare executives and administrators. You must complete all 3 courses in the “LGBTQ Patient-Centered Care: An Executive Briefing” activity to receive CME credit.

Affiliates Risk Management Services, Inc. designates this enduring material for a maximum of 1.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

On-Going Training Requirement

Facilities that have previously met the HEI Training Requirement must have members of their staff participate in on-going expert training in LGBTQ Patient-Centered care. To meet this training requirement, a facility’s staff must complete a minimum of 25 hours of LGBTQ patient-centered training approved for HEI credit.

Ideally, at least 25 different staff members will participate in a training of an hour or longer. However, we use the 25 hour figure rather than 25 people to allow for some flexibility since the length of trainings may vary and to account for the fact that some people will want to take more than one training.