Staff Training

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Overview

Why have training in LGBTQ+ patient-centered care?

As all healthcare organizations know, employee training is critical for policies to be lived out fully and consistently. Organizations have found training particularly important for ensuring LGBTQ+ patient-centered care. Training employees in LGBTQ+ concerns not only ensures that LGBTQ+ patients receive equitable and culturally competent care. It also helps to improve the general hospital climate towards all LGBTQ+ people, specifically LGBTQ+ employees.

The Joint Commission Recommendations

The Joint Commission’s LGBT Field Guide explicitly notes that a hospital can only provide welcoming and competent care through a workforce that is prepared to do so. The Field Guide urges healthcare facilities to provide its employees with training in LGBTQ+ patient-centered care, stating that “hospitals should offer employees high-quality training that equips them with the tools to provide equitable, knowledgeable, and welcoming care for LGBTQ+ patients and their families.” The Field Guide further provides a list of suggested LGBTQ+ topics to cover in trainings, varying methods to train employees, and other key recommendations in training employees in LGBTQ+ patient-centered care.

To receive credit in the HEI:

STAFF TRAINING REQUIREMENT

Staff Training - Executive Briefing - For new facilities or those that have not previously met the training requirement, key senior executives must complete the LGBTQ+ Patient-Centered Care: An Executive Briefing training provided by the HEI

OR

Staff Training - Ongoing - Returning facilities that have previously met the Executive Briefing requirement must provide staff with training and development opportunities specific to health equity, culturally competent patient care, and employee inclusion and belonging that incorporate LGBTQ+ topics.

Please note that each participating healthcare facility will only have ONE of these requirements. Once a facility has met the Executive Briefing requirement, it's training requirement will be the Ongoing Training Requirement as long as it continues to participate in the HEI survey and meet the ongoing training requirement. Facilities are NOT required to complete the Executive Briefing each year.
 
TRAINING+ - Additional Training in LGBTQ+ Patient-Centered Care 

  • Facility must demonstrate that staff have completed at least a certain number of hours of training on LGBTQ+ health equity and/or culturally competent patient care.
  • The minimum number of training hours equals 5% of the number of FTEs at the healthcare facility.
  • The Training+ requirement is the same for all facilities, regardless of their Staff Training Requirement

HEI Scored Questions

Frequently Asked Questions

Executive Briefing Requirement

Meeting the Ongoing Training Requirement

Training+ Requirement

Meeting the Training Requirements