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Patient Non-Discrimination Resources

Does your patient non-discrimination policy include the term "sexual orientation" AND the term "gender identity or expression" or ("gender identity")?

See examples of how various healthcare organizations' patient non-discrimination policies (or patients' bills of rights) meet the Patient Non-Discrimination criteria of including the terms “sexual orientation” and “gender identity or expression.”

Is your patient non-discrimination policy communicated to patients in at least two different ways?

Communicating your LGBTQ-inclusive patient non-discrimination policy to patients is just as, if not more important than having the policy itself in place. The HEI requires survey participants to make these policies readily accessible to patients in at least two of the following ways:

  • Posted on facility website
  • In materials given to patients at admitting/registration
  • In materials given to patients at other time(s)
  • In materials available for take-away in patient waiting areas
  • Posted in patient waiting area(s)

See examples of how various healthcare organizations have used each of these ways to communicate their patient non-discrimination policy.

Posted on facility website:

  • HCA
    Took the initiative to integrate their system-wide patient non-discrimination and equal visitation policies into each of their hospital facility websites for the following reasons: the Patient Rights and Responsibilities page can easily be found through each hospital’s homepage menu structure; their non-discrimination statement is clearly spelled out at the top of the pages; and the page also includes their equal visitation policy.  See an example of an HCA hospital website Patient Rights page at Dominion Hospital, part of HCA Virginia Health System. Through this easily accessible and prominent webpage, HCA facilities clearly convey their LGBTQ inclusion to patients and families.

  • University of Mississippi Medical Center
    Has this statement lead their patients rights which is easy to find on their website under the Patient/Visitor page: Patients have the right to receive considerate, respectful delivery of care regardless of age, race, color, national origin, culture, ethnicity, language, socioeconomic status, religion, physical or mental disability, sex, sexual orientation, or gender identity or expression, or manner of payment.

  • Seattle Children’s Hospital
    Seattle Children’s Rights and Responsibilities webpage has a LGBT-inclusive non-discrimination policy for LGBT patients and families. Seattle Children’s clear LGBT-inclusive policies are similar to other hospitals, as pediatric facilities do not need to craft special or different language to ensure LGBT inclusion for patients and visitors.

In materials given to patients at admitting/registration:

  • Henry Ford Macomb Hospital
    A comprehensive patient handbook that delineates “sexual orientation” and “gender identity” in the first bullet in their Patient Rights & Responsibilities (pg. 15).

  • Einstein Healthcare Network
    This Patient Rights and Responsibilities brochure has an LGBT inclusive patient non-discrimination statement under the heading “the right to care no matter what your background or circumstances.”

  • Cleveland Clinic
    This Patient Rights and Responsibilities brochure clearly ensures that patients have access to care regardless of “sexual orientation” and “gender identity or expression” in its “Access to Care” section (pg. 4). In the “Personal Privacy/Visitation” section (pg. 4), it guarantees patients the right to designate a visitor of their choosing, including a same-sex domestic partner in the list of visitors a patient might designate.

In materials given to patients at other time(s):

  • California Pacific Medical Center
    Patient Rights and Responsibilities flyer lists an LGBTQ inclusive patient non-discrimination statement as Number 1.

  • Chester County Hospital 
    This Statement of Patient’s Rights guarantees patients care without discrimination based on gender identity or expression or sexual orientation (highlighted on the first page). These LGBTQ-inclusive policies apply to all of the hospitals in the University of Pennsylvania Health System, including Chester County Hospital, Penn Presbyterian Medical Center, Pennsylvania Hospital and the Hospital of the University of Pennsylvania.

In materials available for take-away in patient waiting areas:

  • Christiana Care Health System
    Has a Patient Rights and Responsibilities brochure (also available in Spanish) that lists “sexual orientation” and “gender identity or expression” as protected classes under the first bullet in “Participating in your care.”

Posted in patient waiting area(s):

  • Children’s Mercy Hospital
    Has a cute poster with a simple non-discrimination statement that is posted in patient areas.

  • Bon Secours Health System
    Has a poster with a sign underneath adding LGBTQ-inclusive language to their existing publication materials, without having to reprint posters. The extra sign goes a long way for LGBTQ patients, who deeply appreciate the additional welcoming language.

  • Kaiser Permanente
    Lists their LGBT-inclusive patient non-discrimination policy first on their Patients’ Rights poster.

Is your patient non-discrimination policy communicated to your employees in at least one way?

The HEI requires facilities to share their LGBTQ-inclusive Patient Non-Discrimination Policy with its employees in at least one of the following ways:

  • Posted on facility intranet site
  • Posted in employee work area(s)
  • In materials routinely given to employees at orientation
  • Reviewed in in-person employee training
  • Reviewed in online employee training

Posted on facility intranet site:

  • Sharp Memorial Hospital
    Their intranet system called SharpNET creates an easy way for employees to access policies and procedures.

  • Bridgeport Hospital of Yale-New Haven Health System
    Uses Policy Manager so employees can readily access their Patients’ Rights and Responsibilities document.

Posted in employee work area(s):

  • Steps to Recovery
    Displays its Patient Non-Discrimination and Equal Visitation in employee only areas such as the lunchroom.

In materials routinely given to employees at orientation:

  • VA Coatesville Medical Center and other VHA facilities
    Provide a handout in each employee’s orientation packet that includes links to the patient non-discrimination policies as well as other LGBTQ patient initiatives and policies.

Reviewed in in-person employee training:

Reviewed in online employee training: