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Healthcare Equality Index 2010 Rating Criteria

The Healthcare Equality Index measures how equitably healthcare facilities in the United States treat their lesbian, gay, bisexual and transgender patients and employees. The index focuses on five main policy categories: patient non-discrimination; visitation; decision making; cultural competence training; and employment policies and benefits. Below is an outline of the four criteria used for rating purposes in HEI 2010.

Rating Criteria for HEI 2010

1. Patient Non-Discrimination Policies

a. “Patients' Bill of Rights” and/or non-discrimination policy, sexual orientation

b. “Patients' Bill of Rights” and/or non-discrimination policy, gender identity or expression
[Patient Non-Discrimination Policies]

2. Visitation Policies

a. Visitation policies grant same-sex partners/spouses/significant others the same access as different-sex partners/spouses/significant others and next-of-kin

b. Visitation policies grant same-sex parents the same access as different-sex parents for visitation of their minor children
[Visitation Policies]

3. Cultural Competency Training and Client Services

Cultural competency training that addresses sexual orientation, gender identity and healthcare issues related to LGBT community
[LGBT Cultural Competence]

4. Employment Policies and Benefits

a. Non-discrimination policy, sexual orientation
[Equal employment opportunity policies]

b. Non-discrimination policy, gender identity or expression
[Equal employment opportunity policies]