The “Core Four” Leader Criteria
The Healthcare Equality Index (HEI) 2013 asks healthcare organizations whether they meet four foundational criteria for LGBT patient-centered care known as the “Core Four,” below. The HEI 2013 report will indicate, for each participating organization, which of the Core Four criteria were met. Organizations that meet all Core Four criteria will be awarded the status of “Leader in LGBT Healthcare Equality 2013.”
The HEI 2013 also provide healthcare organizations with a unique opportunity to assess themselves vis-à-vis additional best practices in LGBT care. Responses to these questions are returned to the participants in a comprehensive document for their use in needs assessment and strategic planning, and will be shown in the HEI 2013 report in aggregate.
Patient Non-Discrimination
a. Patient non-discrimination policy (or patients' bill of rights) includes the term "sexual orientation" and is communicated to patients and employees
b. Patient non-discrimination policy (or patients' bill of rights) includes the term “gender identity” and is communicated to patients and employees
Equal Visitation
Visitation policy explicitly grants equal visitation to LGBT patients and their visitors and is communicated to patients and employees
Employment Non-Discrimination
a. Employment non-discrimination policy (or equal employment opportunity policy) includes the term “sexual orientation”
b. Employment non-discrimination policy (or equal employment opportunity policy) includes the term “gender identity”
Training in LGBT Patient-Centered Care
Staff receive training in LGBT patient-centered care
