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Healthcare Equality Index

The Healthcare Equality Index (HEI) is the national LGBTQ benchmarking tool that evaluates healthcare facilities’ policies and practices related to the equity and inclusion of their LGBTQ patients, visitors and employees. The HEI 2016 evaluates a total of 2,061 healthcare facilities nationwide.


HEI 2016 Leaders in LGBTQ Healthcare Equality

HEI 2016 Leaders map
This year, 496 of the 568 HEI 2016 survey respondents (87%) met all of the Core Four criteria, which is now the Non-Discrimination and Staff Training criteria, for LGBTQ patient-centered care, thus earning the coveted status of “2016 Leader in LGBT Healthcare Equality.” A record 142 (29%) of this year's Equality Leaders have earned this designation for the first time this year.

In addition to being celebrated in the HEI report, Equality Leaders receive a special logo and a toolkit of resources for outreach to LGBTQ residents in their service area.

While there are four states that do not have Equality Leaders this year (Alaska, Idaho, Oklahoma and Wyoming), the map above illustrates that Leaders are fairly distributed throughout all regions of the country.

HEI 2016 Leaders

See a list of selected media coverage of the HEI 2016 and the 2016 Leaders and LGBT Healthcare Equality.

Southern Hospitals Leading the Way Towards Equality

Every region of the country boasted an increase in Leaders in LGBT Healthcare Equality this year; however, we are particularly pleased to note the substantial gains in new Leaders in the South. The South had the second highest number of new Leaders and now ranks second in number of overall Leaders among the nation's regions. Below are testimonials from four leading Southern facilities:

Arkansas Children's Hospital
Novant Health
Ochsner Health System
University of Alabama Hospital

Health Systems Leading the Way

The majority of hospitals in the United States today are part of a health system or network. The Healthcare Equality Index has always had strong participation from hospitals in a variety of health systems and networks and an overwhelming majority of the hospitals in this year’s report are part of a health system or network. Here are the 2014 profiles of four of the many health systems represented in the HEI.

Kaiser Permanente
Bon Secours Health System
Cone Health
Veteran's Health Adminstration