HEI Training


Transgender Patients: Organizational Best Practices

In response to numerous requests, HRC is delighted to offer HEI-participating organizations a free, 60-minute live webinar designed to familiarize managers and supervisors with best organizational practices for providing knowledgeable, sensitive, welcoming care to transgender patients, who can often encounter confusion, discomfort, and even bias. Many attendees at the 90-minute Executive Briefing for managers want to explore transgender patients’ concerns more deeply, and this shorter webinar is designed to do just that.

Note: This webinar is available only to organizations that received HEI 2012 or HEI 2013 training credit or organizations that have registered the required number of senior managers for the HEI 2014 Executive Briefing.


This unique free webinar for interested managers and supervisors covers these key topics and more:

  • Background about transgender patients, essential to providing good care for this increasingly visible group of patients
  • Transgender patients’ healthcare experiences & concerns, little-known but important information 
  • Best organizational practices to ensure optimal care for transgender patients, used nationwide to minimize risk and increase quality, safety, and satisfaction

This webinar covers some topics presented in the Executive Briefing, but explores them in greater depth.


This highly praised webinar is led by Shane Snowdon, who oversees the Healthcare Equality Index as Director of HRC's Health & Aging Program. A nationally renowned LGBT health expert, Shane has provided training and consulting to hundreds of hospitals, clinics, health professional schools, and health organizations nationwide. Read more about her wealth of experience here.


This engaging free webinar is available to organizations that received HEI 2012 or HEI 2013 training credit or organizations that have registered the required senior managers for the 2014 Executive Briefing. These organizations may register an unlimited number of employees for this webinar, and they can attend individually or in a group (see below for information about group attendance).

This webinar is designed for managers and supervisors: it discusses best practices, policies, and training strategies. Clinicians also find it very helpful, but they should know that, because of length limitations, the webinar does not provide medical information, although provider-related challenges are discussed.

Additional Training Opportunity

If your organization either received HEI 2012 or HEI 2013 training credit or has registered the required senior managers for the 2014 Executive Briefing, you are warmly invited to register an unlimited number of staff members for an additional free webinar: Your LGBT Patients: An Introduction. This 60-minute live webinar is ideal for all interested employees except those who have attended the Executive Briefing, which covers the same material. Register or learn more.

Register for Transgender Patients: Best Organizational Practices

Complete the form below to register and receive a login for Transgender Patients: Best Organizational Practices. Please be sure to note that the times shown are Eastern.

Employees can attend this webinar as a group. If you are registering to receive a login for a group planning to attend a webinar together for HEI 2014 training credit, be sure to download this form and email it to HEI staff by the June 30, 2014, survey deadline, so that your organization receives credit for all employees attending the group showing.

Please contact HEI staff with any questions about webinar content or registration.

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