HEI Training


Your LGBT Patients: An Introduction

In response to numerous requests, HRC is delighted to offer HEI-participating organizations a free, 60-minute live webinar designed to familiarize interested employees with the needs and concerns of LGBT patients. Many attendees at the 90-minute Executive Briefing for managers want to share what they have learned about LGBT patients with non-managerial staff, and this shorter webinar is designed to do just that, presenting the engaging information and insights of the Executive Briefing without manager-level material on organizational best practices. Managers who have attended the Executive Briefing should not attend this webinar.

Note: This webinar is available only to organizations that received HEI 2012 or HEI 2013 training credit or organizations that have registered the required number of senior managers for the HEI 2014 Executive Briefing.


This unique free webinar for interested employees covers these key topics and more:

  • Background about LGBT patients, essential to providing good care
  • LGBT patients’ healthcare experiences & concerns, often surprising even to long-term employees
  • How to relate comfortably, knowledgeably and sensitively to LGBT patients, using down-to-earth tips for providing optimal care


This highly praised webinar is led by Shane Snowdon, who oversees the Healthcare Equality Index as Director of HRC's Health & Aging Program. A nationally renowned LGBT health expert, Shane has provided training and consulting to hundreds of hospitals, clinics, health professional schools, and health organizations nationwide. Read more about her wealth of experience here.


This engaging free webinar is available to organizations that received HEI 2012 or HEI 2013 training credit or organizations that have registered the required senior managers for the 2014 Executive Briefing. These organizations may register an unlimited number of employees for this webinar, and they can attend individually or in a group (see below for information about group attendance).

Because of length limitations, this webinar does not provide medical information, although provider-related challenges are discussed and are always of interest to clinicians. Staff should not attend this webinar if they have attended the Executive Briefing, which covers the same material.

Additional Training Opportunity

If your organization either received HEI 2012 or HEI 2013 training credit or has registered the required senior managers for the 2014 Executive Briefing, you are warmly invited to register an unlimited number of staff members for an additional free webinar: Transgender Patients: Organizational Best Practices. This 60-minute live webinar is ideal for staff members who would like to learn more about how their organizations can better serve transgender patients. Please note that, because of length limitations, it does not provide clinical information. Also, it is best suited for managers and supervisors, since it focuses on best practices, policies, and training strategies. Register or learn more.

Register for Your LGBT Patients: An Introduction

Complete the form below to register and receive a login for Your LGBT Patients: An Introduction. Please be sure to note that the times shown are Eastern.

Employees can attend the webinar as a group. If you are registering to receive a login for a group planning to attend a webinar together for HEI 2014 training credit, be sure to download this form and email it to HEI staff by the June 30, 2014, survey deadline, so that your organization receives credit for all employees attending the group showing.

Please contact HEI staff with any questions about webinar content or registration.

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