HEI Training


LGBT Patient-Centered Care: An Executive Briefing

This highly engaging and informative 90-minute live webinar with LGBT health expert Shane Snowdon equips senior healthcare managers with the information they need to ensure that their organizations provide optimal care for LGBT patients and are in full compliance with CMS and Joint Commission requirements.

“I was on your webinar today and I must say 
it was one of the best training sessions I have had in my 20 years in healthcare.”
--Jeff Doucette, MS, RN, FACHE, Chief Nursing Officer
, Bon Secours Health System


This unique free webinar for managers at HEI-participating organizations covers these key topics and more:

  • Background about LGBT patients, essential to providing optimal care
  • LGBT patients’ healthcare experiences & concerns, often surprising to healthcare managers
  • Four foundational components of good LGBT care, essentials required by CMS, TJC and the HEI
  • Additional best practices, used by healthcare organizations nationwide to minimize risk and maximize quality, safety, and satisfaction
  • Resources for ongoing assessment and education, including The Joint Commission LGBT Field Guide  


This highly praised webinar is led by Shane Snowdon, who oversees the Healthcare Equality Index as Director of HRC's Health & Aging Program. A nationally renowned LGBT health expert, Shane has provided training and consulting to hundreds of hospitals, clinics, health professional schools, and health organizations nationwide. Read more about her wealth of experience here.


The Executive Briefing is designed for senior managers at organizations seeking to meet the requirements for HEI 2014 training credit. After an organization has registered the managers required to attend the Executive Briefing for training credit, an unlimited number of other managers from that organization may register for it.

Please note that the Executive Briefing is designed for managers, not front-line staff or similar employees: it discusses best organizational practices for LGBT care, as well as LGBT patients’ concerns and experiences. Also, the Executive Briefing does not provide clinical information, although provider-related challenges are discussed and are always of interest to clinicians.

Additional Training Opportunities

If your organization either received HEI 2012 or HEI 2013 training credit or has registered the required senior managers for the 2014 Executive Briefing, you are warmly invited to register an unlimited number of staff members for one or both of these additional free webinars:

Your LGBT Patients: An Introduction. This 60-minute live webinar is ideal for all interested employees except those who have attended the Executive Briefing, which covers the same material. Register or learn more.

Transgender Patients: Organizational Best Practices. This 60-minute live webinar is ideal for staff members who would like to learn more about how their organization can better serve transgender patients. Please note that, because of length limitations, it does not provide clinical information. Also, it is designed for managers and supervisors, since it focuses on best practices, policies, and training strategies. Register or learn more.

Register for Executive Briefing

Complete the form below to register and receive a login for the Executive Briefing. Please be sure to note that the times shown are Eastern.

Managers can attend the Executive Briefing as a group. If you are registering to receive a login for a group planning to attend a webinar together for HEI 2014 training credit, be sure to download this form and email it to HEI staff by the June 30, 2014, survey deadline, so that your organization receives credit for all employees attending the group showing.

Please contact HEI staff with any questions about webinar content or registration.

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